The dollar I lost to George is repetitively making me think about Infosys. Here are three incidents that come to my mind today:
First incident – I don’t remember the exact date, but it has surely been 6-7 years. While debating on Infosys campaign based on Thom Friedman’s World Is Flat, Nandan Nilekani made one interesting statement. According to him, today Infosys can knock board room of any Global 2000 firms, and it gets opened. Possibly Nandan was right! With rising role in World Economic Forum, coveted positions like seat on Bill Clinton foundation, he surely was one of the most well connected Indian CEO.
Everyday, Infosys is in news – rather negatively! What has triggered with missing revenue guidance, is not stopping for a moment. Be it Projecting its single digit growth, visa row and related legal suites, early signs of challenges in recruitment and consistent criticizing by financial or industry analysts (and its heavy reporting) – the list simply is never ending.
To assess where Infosys is heading, I tried to analyze the situation from multiple perspective. We surveyed 82 Infosys clients including 40+ strategic accounts ( We even spoke to over 60 TCS, 50+ Wipro and 40+ Wipro clients) in our latest survey of over 300 offshore clients. We also spoke to over two dozen current and ex-employees (mostly senior and/or long term), debated with select financial analysts and industry experts. Here are few key pointers that this exhaustive study has thrown up:
Since last eight to ten years, Information Technology industry has witnessed hype around particular technology – ERP, Y2K, E Business and now Enterprise Mobility.
What I see today is, a race amongst the Information Technology service providers. Be it Indian or MNC, There is a tussle to gain initiators’ advantage in market for adopting the newest member amongst emerging technologies. High executive interest, direct involvement of CEOs, companies listing range of mobile devices within their organization circulating them amongst employees in projects. I even see service providers make new investment plans, set up centers of excellence, build partnership, and develop application store! It is a party! But factors for consideration are more than what meets the eye.