Ten years back most of the offshore clients used to talk very high about transparency and candidness of Indian IT companies. Frustrated with either high- handedness of firms such as Accenture or total opaque deals of EDS and IBM; they were pleasantly surprised with Indian providers’ upfront and sincere service approach. In fact many clients signed up with Indians because they found these new, though very small vendors, quite easy to work with. Apart from low cost and abundant talent, I believe, this honesty and simplicity helped Indians enter and grow in many accounts in late 90s.
As industry evolved, top firms grew to become multi-billion in revenues; projects became Continue reading