The dollar I lost to George is repetitively making me think about Infosys. Here are three incidents that come to my mind today:
First incident – I don’t remember the exact date, but it has surely been 6-7 years. While debating on Infosys campaign based on Thom Friedman’s World Is Flat, Nandan Nilekani made one interesting statement. According to him, today Infosys can knock board room of any Global 2000 firms, and it gets opened. Possibly Nandan was right! With rising role in World Economic Forum, coveted positions like seat on Bill Clinton foundation, he surely was one of the most well connected Indian CEO.
Everyday, Infosys is in news – rather negatively! What has triggered with missing revenue guidance, is not stopping for a moment. Be it Projecting its single digit growth, visa row and related legal suites, early signs of challenges in recruitment and consistent criticizing by financial or industry analysts (and its heavy reporting) – the list simply is never ending.
To assess where Infosys is heading, I tried to analyze the situation from multiple perspective. We surveyed 82 Infosys clients including 40+ strategic accounts ( We even spoke to over 60 TCS, 50+ Wipro and 40+ Wipro clients) in our latest survey of over 300 offshore clients. We also spoke to over two dozen current and ex-employees (mostly senior and/or long term), debated with select financial analysts and industry experts. Here are few key pointers that this exhaustive study has thrown up:
As I participated in panel discussion on NDTV Profit today; I was joined by Som Mittal (Nasscom), Hari Bhartia (CII), and Mohan Das Pai (earlier in Infosys, now in Manipal University). The show’s backdrop was latest visit by Hillary Clinton and some of rhetoric in US elections.
Both the industry representatives argued that present situation is not extraordinary, as it happens during every election. They explained; Indian industry is creating jobs in US and we are moving in value chain so clients do not essentially come to Indian companies as low-cost sources. I have not yet read, but CII has published a report as well, that talks about investments made by Indian businesses and job opportunities created. I felt both of them were trying to stress that offshoring industry is not taking jobs away (according to them, it happens more in Manufacturing), rather are creating lot more.